Shipping Policy
At Carter Bay, we are committed to providing a seamless and reliable shopping experience. Our shipping policy is designed to ensure your products arrive quickly, securely, and with complete transparency.
Order Processing Times
- Order Handling: Orders are processed and shipped within 1-2 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or holidays.
Shipping Options & Delivery Times
We offer a range of shipping options to meet your needs:
- Ground Shipping: Delivery within 1-2 business days.
- Expedited Shipping: Faster shipping options are available at an additional charge during the checkout process.
Shipping Costs
- Free Ground Shipping Within 48 States of the Contiguous USA:
- Available for orders over $99.
- For all other orders, shipping fees are calculated at checkout based on your location and shipping method.
- Free Shipping Exceptions: Oversized and overweight items incur additional charges, which will be displayed at checkout.
Shipping Areas
- USA Domestic: Available to all 50 US states.
- International: Currently unavailable.
Order Tracking
Once your order is shipped, you will receive an email with tracking information. Use the tracking link provided to monitor the status of your shipment in real time.
Shipping Delays
While we strive to deliver all orders on time, delays may occur due to factors beyond our control, such as weather, carrier issues, or high-demand periods. Please contact us for assistance if your delivery is significantly delayed.
Returns & Exchanges
For information about returning an item, please review our Returns Policy. We do not accept exchanges, but you can return the unneeded item and place another order for the needed item.
Contact Us
If you have questions or need support with your order, our team is here to help please contact us.
Thank you for choosing Carter Bay! We appreciate your trust in us and look forward to serving you again.