Effective Date: 12/1/2024
This privacy policy (“Privacy Policy”) describes how Carter Bay, LLC (“we,” “us,” or “our”) use, collect, and protect your information through this website and any other website that links to this Privacy Policy (hereafter the “Website"). Should we ask you to provide personal information when using the Website, we will use your information in accordance with this Privacy Policy.
The Website may change this Privacy Policy from time to time by updating this page. By continuing to use the Website, you consent to the terms of this Privacy Policy and the collection and use of your personal information. Your continued use of this Website after we make changes to this Privacy Policy indicates your acceptance of any modifications or updates.
1. What We Collect
Information You Provide. We may collect the following information from you directly, through your use of the Website:
- Name;
- Contact information including email address, mailing address, and phone number;
- Driver’s license number;
- Company name, title, or role;
- Account information;
- Information regarding your orders with us including credit card or debit card number and purchase, return, exchange, or registry/list information;
- Device information, such as your device model, operating system, IP address, or other unique identifiers;
- How you interact with the Website, including page clicks, pages visited, and length of time visited;
- Geolocation;
- Social media information;
- Professional or employment information when you inquire about employment with us;
- Demographic information such as postcode, preferences, and interests;
- Other information relevant to customer surveys and/or offers; or
- Any other information you provide to us through the Website including customer support, chat transcripts with our support team or providers, or other communications with Carter Bay.
Information We Receive from Other Sources. From time to time, we may also receive information about you from our third-party service providers, affiliates, customers, and partners, including our marketing, conference, and advertising partners and social media networks. We may also collect information about you from publicly available sources, including social media or information transmitted by other users of the Website or third parties. Occasionally, we combine information from our various sources to create a profile about you, your use of the Website, and your preferences.
Information Collected Automatically. As you use the Website, we may use technologies such as cookies that collect certain information about you automatically. For example, we or our third-party providers may collect your IP address(es), browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Website you visit, similar information concerning your use of the Website, and information about your online activities over time and across third-party websites or other online services.
For more information, please see the section “How We Use Cookies” below.
2. How We Use Your Personal Information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To provide our services and products and for internal record keeping;
- To improve our products and services;
- To periodically send promotional emails about new products, special offers, or to otherwise market to you and provide you information that we think you may find interesting;
- To communicate with you regarding our services and products or any requests for help that you may make;
- From time to time, we may also use your information to contact you for market research purposes or to conduct surveys;
- To deliver and display advertisements that may be relevant to you based on your interests, activity, and other analytics related to your use of the Website;
- To customize the Website according to your interests;
- To create a profile about your tastes and trends to help us infer which products you may be interested in;
- To monitor compliance with and enforce this Privacy Policy and any other applicable agreements and policies;
- To prevent fraud, protect our business, and to otherwise fulfill our legal obligations;
- If necessary, to notify you about changes to the Website or to any products or services we offer;
- To secure and monitor our Website;
- For our own legal obligations and business needs;
- In any other way we may describe when you provide the information; and
- To fulfill any other purposes for which you provide it or offer your consent.
In addition, we may use your personal information to send you promotional information about third parties that we think you may find interesting or that may provide discounts to you.
3. How We Share Information
We may share your personal information:
- With our affiliates;
- With our subcontractors, service providers, and other third parties that help us support our business, provide goods or services, detect fraud, and participate in hosting, operation, maintenance or support of the Website, which may include our marketing and analytics providers;
- To a buyer or other successor in the event of or during a merger, divestiture, restructuring, dissolution, or other sale or transfer of some or all of our assets or equity, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information is among the assets transferred; or
- With your consent or at your direction.
We may also share your personal information to comply with any court order or legal obligation, including responding to any lawful government or regulatory request, or if we believe disclosure is necessary to enforce or protect our rights, property, or safety, or that of our users or third parties.
4. Security
We are committed to using commercially reasonable measures designed to ensure that your information is secure. We have put in place commercially reasonable, physical, electronic, and managerial procedures designed to safeguard and secure the information we collect online.
Unfortunately, the transmission of information via the internet is not completely secure. We urge you to take every precaution to protect your personal information when you are on the internet. Although we will take reasonable efforts to protect your personal information, we cannot guarantee the security of such information transmitted to the Website. Any transmission of personal information is at your own risk. We are not responsible for any circumvention of any privacy settings or security measures contained on the Website.
5. Links to Other Websites
The Website may contain links to other websites of interest. These links do not imply an affiliation between us and the website owner, or any endorsement, approval, or verification of any content contained on those websites. If you choose to use a link to visit another website, you are subject to the security and terms of that website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. We recommend you exercise caution and review the privacy policy of any website before disclosing your information.
6. Social Media
We may engage and interact with you via social media platforms (e.g., Facebook, LinkedIn, or X.) If you contact us via any social media platform or otherwise direct us to communicate with you via the platform (for example, by commenting on one of our posts or sending us a private message) your interactions will be governed by this Privacy Policy, as well as the privacy policy of the social media platform. We may also display advertisements to you through the social media platform.
7. Controlling Your Personal information
You may opt out of receiving future marketing communications from us by using the unsubscribe link at the bottom of email communications from us, or by replying to our automated text messages with “STOP.” We will use commercially reasonable efforts to process such request in a timely manner, and we may send one additional communication to confirm your opt out request. If you do not wish us to place cookies, please see the below “How We Use Cookies” section.
California’s “Shine the Light” law permits users of the Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us through the information provided below.
8. Children’s Information
We do not knowingly collect personal information from children under 18. In the event that we learn that we have collected personal information from a child under the age of 18, we will delete that information and otherwise comply with the requirements of any applicable law. If you believe that we might have any information from or about a child under the age of 18, please contact us.
9. How We Use Cookies
A “cookie” is a small file which is added to your browser and helps analyze web traffic. Cookies allow web applications to respond to you and can tailor a website to your needs, likes, and dislikes by gathering and remembering information about your preferences and makes your experience more user-friendly. Cookies consist of two different types: session and persistent. Session cookies enable us to recognize your actions during the browsing session, are temporary, and expire when you close your browser. Persistent cookies remain stored on your device after you close your browser until they expire or when you delete them.
We use cookies to help us provide you with a better Website by enabling us to monitor which pages you find useful and which you do not, to learn about and improve your experience, and to improve and update the Website. A cookie in no way gives us access to your computer.
We may contract with third parties who may use cookies to collect information about you on our behalf. For example, the Website includes cookies used by Google Analytics. For more information on how Google Analytics collects and processes data, please see http://www.google.com/intl/en/policies/technologies/ads/.
You have the ability to accept or decline cookies. However, if you choose to decline cookies, you may not be able to fully experience the features of the Website.
Information on deleting or controlling cookies can be found at www.aboutcookies.org.
You can opt out of Google Analytics by:
- Changing your settings at Google’s Ad Settings at: http://www.google.com/settings/ads
- Installing an opt-out browser add-on available at: https://tools.google.com/dlpage/gaoptout/
- Adjusting the settings on your web browser: See http://www.google.com/intl/en/policies/technologies/managing
If your browsers are configured to reject cookies when you visit these pages, or if you subsequently erase your cookies, use a different device, or change web browsers, your opt-out request may become ineffective and may need to be repeated.
10. Interest-Based Advertising
We may participate in interest-based advertising, also known as online behavioral advertising. We use third-party advertising companies to display ads tailored to your individual interests based on how you browse and shop online, as well as to provide advertising-related services such as ad delivery, reporting, attribution, analytics, and market research. These parties typically use a cookie, web beacon, or other similar tracking technologies to collect this information.
11. Policy Updates
We may update this Privacy Policy from time to time. We will endeavor to notify you of any material changes by posting a notice on the Website. Any changes to our Privacy Policy will become effective upon notice. Your continued use of the Website will indicate your agreement to such changes.
12. Contact Us
To ask questions or comment about this policy, remove or change your contact information in our database, or to not receive certain mailings or other communications, please contact us via email at support@carterbay.com